I (Client) agree to pay GMR Transcription Services, Inc., d/b/a GMR Transcription, (Vendor) for any/all transcription work performed on my behalf or that of my company's behalf.
I agree that GMR Transcription Services, Inc. has the right to charge my credit card in their record, and email the transcripts to me if my completed files are not paid for within five (5) days of the completion of transcripts by client. I understand and agree that should I be invoiced for work performed by GMR Transcription, and should payment not be made directly to GMR Transcription within 30 days of the date of invoice, GMR Transcription holds the right to charge a 10% late fee to the total of the invoice.
GMR Transcription has the right to reject any audio they deem to be of such poor quality that:
GMR Transcription also reserves the right to reject any project without assigning any reason.
GMR Transcription also reserves the right to reject any project without assigning any reason
GMR Transcription guarantees a 99% accuracy rate for only "good" audio with up to two persons in the recording. Should Client feel that any work performed by Vendor does not meet this accuracy rate, client must contact us at firstname.lastname@example.org NO LATER than two (2) weeks of receipt of transcript(s). Client accepts and understands that no transcript is ever "perfect." There are times when judgment calls must be made, and Client realizes this. Should Client feel that the accuracy rate is below 99%, and the audio is deemed "good" quality, GMR Transcription will review and correct any valid error(s) and return transcript as soon as possible. There will be no corrections made on orders with audio files deemed or uploaded to us as difficult quality audio. Client understands GMR holds a no refund policy.
GMR Transcription charges per minute of audio, not by page count, number of characters or words. This prevents unnecessary charges that many other companies will employ. Any "part" of a minute at the end of an audio file will be rounded and added to the next minute only if the "part" is longer than 10 seconds.
Although we do strive for 99% accuracy or better for audio that is considered "good", Client agrees to release and hold harmless GMR Transcription Services, Inc., d/b/a GMR Transcription, its officers, and employees, of any damages that might occur from the publication, quotation, distribution or public use of a quotation from the transcript that may contain a typographical or factual error or even those without error. Client agrees that it is his/her responsibility to confirm the accuracy of a transcript prior to information from a transcript being published or printed and will not list or imply GMR Transcription Services, Inc., d/b/a GMR Transcription, its officers or any employees as defendant in any litigations.
Due to different versions of MS Word and computer compatibility, if you request special formatting or a template to be used we will do our best to follow it as close as possible, but cannot guarantee it will be exact or that it will mimic your original template or example precisely.
Turnaround times are based on business days.
We do not guarantee a time of day a transcript will be completed. Although we will return your transcript as soon as possible and most likely during business hours, the transcript is guaranteed to be returned by midnight on the guaranteed by date given at order submission.
Any uploads with a Same Day Service turnaround time must be uploaded prior to 12 p.m. (noon) Pacific Time (Monday through Thursday) in order to receive it the same day. Otherwise, your file will not be processed until the next morning. Any uploads with a Same Day Service or 24hr turnaround time uploaded after 12:00 p.m. (noon) Pacific Time on Fridays will not be processed until Monday. Any files uploaded over the weekend with a Same Day Service or 24hr turnaround time will not be processed until Monday morning.
Although we rarely return transcripts later than the turnaround time requested, any files that are submitted as Same Day Service or Next Day turnaround time and over 30 minutes are not guaranteed to be completed by the turnaround time selected. Any files that are submitted for a 1-2 day or 3-5 day turnaround time and are over 100 minutes are not guaranteed to be completed by the turnaround time selected. Any text files that are submitted for a Next Day turnaround time and are over 10 pages are not guaranteed to be completed by the turnaround time selected. The original rate will remain for these large duration files even if there is a delay. We will do our best to get them done for you as soon as possible.
While GMR Transcription makes all attempts to complete the transcription work on time and accurately, it cannot absolutely guarantee the delivery date or quality of the transcripts to be acceptable when it is delivered. GMR Transcription will redo the transcript if it is not up to standard and will attempt to deliver it on time. However, GMR Transcription cannot be held responsible for any losses due to a delay in delivery or inaccuracy that may occur. By signing this contract, the client indemnifies GMR Transcription from any losses that may be incurred due to project delays or in accuracy of the transcripts.
Client" agrees and understands that checking the box to agree to Terms and Conditions, or Terms of Service (TOS), binds Client to the Terms of Service (TOS) listed here. GMR Transcription Services, Inc., d/b/a GMR Transcription, holds the right to change or modify this Terms of Service (TOS) agreement on occasion. Any modifications or changes made will appear on the www.gmrtranscription.com website.
This Agreement contains the entire agreement of the parties and there are no other promises or conditions in any other agreement whether oral or written. This Agreement supersedes any prior written or oral agreements between the parties. This Agreement may be modified or amended if the amendment is made in writing and is signed by both parties.
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