Faq

Transcription FAQs

Certified Transcriptionists: We maintain strict quality control, and hire certified transcriptionists from Transcription Certification Institute, to ensure your transcripts have the highest quality and accuracy possible.

U.S. Based: GMR Transcription is U.S. based (Click Here to find out why this is crucial)! We only hire transcriptionists who are located in the United States and Canada. Our corporate offices are located in Orange County, California and a representative is ready to help you by phone Monday through Friday 8:30 am - 5:00 pm PST.

Guarantee: We offer at least a 99% accuracy guarantee on good-quality audio.

Experience: We have served over 10,000 customers with excellent service. Check out our extensive list of clients and their testimonials.

Customer Service: GMR Transcription is well-known throughout the industry for providing top-notch customer service.

We charge a $1 registration fee because we need to validate your account. We do not require any upfront payments on orders, so the registration process helps us verify you are a real customer. You can always use a different payment method when paying for transcripts

Yes, we offer invoicing for orders over $500. Invoicing is only available to universities and large organizations. You must send us a purchase order (PO) and be approved before you upload your order. Please contact info@gmrtranscription.com to be set up for invoicing.

We are a well-structured transcription company with strict privacy policies in place for the protection of our clients. Feel free to view our privacy policy page for more information.

Files are sent to us through our website, via our secure server. Audio files are deleted from our server once the processing is complete. Additional information regarding data security is available upon your request.

Yes, although we require that files are uploaded via our website for your security. Many times, videos found on YouTube etc. cannot be downloaded. In these cases, you may send the link directly to info@gmrtranscription.com. A conversion surcharge of $0.50 per audio minute will apply.

GMR Transcription guarantees 99% accuracy on good quality audio with up to two speakers. We do not guarantee accuracy on files of difficult quality; however we always do the best we can, and our clients are always very pleased with the outcome.

Yes, we would be happy to sign a non-disclosure agreement. We can also supply one upon your request.

Although GMR’s transcripts are accepted in most courts, you will need to check with your specific court to see if our transcripts will be accepted. You must notify us of any special requirements before you submit your order.

Yes, we offer discounts for orders with a combined total of 12 hours or more of English audio.

Yes, we do! Feel free to call our office to receive a quote. Toll-Free: 1-800-731-7412.

We handle all kinds of transcription work -- Interviews, dictations, business meetings, conference calls, focus groups, press briefings, lectures, legal deposition and other legal transcription needs, radio shows, video shows, panel discussions, sermons, seminars, etc. We do transcription work for professors, teachers, students, insurance professionals, financial professionals, doctors, psychiatrists, preachers, market researchers, corporate meetings, lawyers, and more.

We can work with virtually any type of audio or file type. From digital files to cassette tapes, we accept it all. These are the digital files we accept at no additional fee: mp3, aif, asx, au, aac, ape, asf, dct, dss, dvf, divx, flac, mp3, msv, mp2, mpga, mpg, ogg, ra, ram, rm, sri, vox, wma, WAV, mp4, mov, wmv, mov, 3gp, flv, mkv, m4a, AVI, We will accept other digital file types and cassette tapes, but a surcharge will apply.

We are constantly asked by our clients how we can charge up to 80% less than our competition for transcription services and still be in business. Below is the simple explanation:

First of all, we run a tight ship. We choose our promotions carefully and insure every advertising dollar pays for itself; we streamline our systems and billing processes; we also do not waste money on unnecessary things like fancy offices in ritzy buildings, expensive furniture, etc.

Secondly, we are straight-shooters. There are no tricks in what we do, just good, old-fashioned, reliable business principles. Quite often we are asked if we bait our customers with low-rates advertisement and then try to sell higher packages. Anyone who expects us to do that will be disappointed. Our prices are listed right on the website. There are no surprises.

Thirdly, we are looking for a long-term relationship and referrals from satisfied clients like you will be, so we do not need to gouge you like our competitors because they consider you a "one-time" client and intend to extort as much as they can get from you.

The end result is that we are a small but profitable company with a large number of satisfied clients, expects to be in business for many years to come. All of this, of course, is due to value-conscious customers like you. Please click on the below link to view our customer testimonials.

http://www.gmrtranscription.com/Testimonials.aspx

You will FTP your audio files through our secured website.

Send it directly to us at:

GMR Transcription Services

2552 Walnut Ave. Suite 100,Tustin, California - 92780

Phone:714-202-9653 | 714-202-9653

Visit the home page of GMR Transcription and click on either "Register Now" or "Signup Now". There will be a one-time $1 setup fee. Once you are registered, you will be guided through the process for sending files.

We do not ask for any payment up front. You will get a notification email when your transcripts are complete and ready for you to download. At that time, you can log into your account, pay for your transcripts with a credit card (Visa, Mastercard, and American Express accepted) and once payment is made, your transcripts will be emailed to you immediately. We ask that you pay for your transcripts within 3-5 days of them being completed.

We have a large pool of transcribers and another very large pool waiting to join our panel of transcribers. We can handle projects of any size. However, we may need some time to organize for transcription work of over 10 hours that requires a very short turnaround time.

We convert all audio tapes in digital form, and will send your original tape back. We advise that you make a copy of your master tapes just in case your tape gets lost or damaged in shipping. Also, please make certain to send, along with the media, a self-addressed, stamped envelope or package in order to return the media.

Translation FAQs

Most of our Spanish translators are located in US. We do use some translators located in South American countries like Argentina, Colombia, Mexico etc.We specially use them if translation requires dialects of these countries.

Unlike other companies, GMRT publishes the fee for all of our services. Please click here to see the fee rates.

Unless asked upfront, we use the "American" dialect of Spanish. It is the language that you hear on TV or print. We do have Spanish translators in other countries and do accommodate specific requests for translation to be used in another Spanish speaking country.

Free tools are good for getting the gist of the content translated. It will never be of broadcast, publish or print quality.

Most of the translation companies, including GMRT, use freelancers. The difference is that a good translation company like GMRT has vetted the freelancers and also has quality control process. Translators working for GMRT go through the following process:

  • Pass rigorous translation test.
  • Sign confidentiality agreement that they will never discuss the content with anyone, and that they will destroy all materials within three days after the project is completed.
  • All work goes through our quality check before they are sent to our clients.
  • Translators are constantly evaluated for the quality of their work and timeliness of completing work. Anyone not meeting our quality standards and timeliness of project completion is removed from our panel.

Yes, GMRT provides translation services in almost all languages

Did you have a question that was not answered?.Call us at 714-202-9653 or Click Here to email us your questions and we will get back to you promptly.

99%

ACCURACY GUARANTEED

100%

U.S. BASED TRANSCRIPTIONISTS

BRANDS THAT TRUST GMR

Need Transcription?

Need Transcription?

Register Or See Pricing
Need Translation?

Need Translation?

Register Or See Pricing

Get Started Now

Looking for some quality transcripts of your audio, video, or document? We can do the job right and on time!

Register Now

Have a Large Project?

It's time to say no to longer turnarounds and poor quality transcripts. We have the resources to meet your project demands, just the way you want!

Call Now

Certificates

Small Business Trend
Women Owned
MBE
Pci Compliance

Proud Member Of

Aaert
Ata
Forbes
Inc

Easy2Transcribe

Our transcription services are in the palm of your hand. Record, upload, and download completed transcripts all from your mobile device with our new app, Easy2Transcribe!

CLIENT REGISTER CALL US