Faq

Certified Transcriptionists: We maintain strict quality control, and hire certified transcriptionists from Transcription Certification Institute, to ensure your transcripts have the highest quality and accuracy possible.

Guarantee: We offer at least a 99% accuracy guarantee on good-quality audio.

Experience: We have served over 10,000 customers with excellent service. Check out our extensive list of clients and their testimonials.

Customer Service: GMR Transcription is well-known throughout the industry for providing top-notch customer service.

We charge a $1 registration fee because we need to validate your account. We do not require any upfront payments on orders, so the registration process helps us verify you are a real customer. You can always use a different payment method when paying for transcripts

Yes, we offer invoicing for orders over $500. Invoicing is only available to universities and large organizations. You must send us a purchase order (PO) and be approved before you upload your order. Please contact info@gmrtranscription.com to be set up for invoicing.

We are a well-structured transcription company with strict privacy policies in place for the protection of our clients. Feel free to view our privacy policy page for more information.

Files are sent to us through our website, via our secure server. Audio files are deleted from our server once the processing is complete. Additional information regarding data security is available upon your request.

Yes, although we require that files are uploaded via our website for your security. Many times, videos found on YouTube etc. cannot be downloaded. In these cases, you may send the link directly to info@gmrtranscription.com. A conversion surcharge of $0.50 per audio minute will apply.

GMR Transcription guarantees 99% accuracy on good quality audio with up to two speakers. We do not guarantee accuracy on files of difficult quality; however we always do the best we can, and our clients are always very pleased with the outcome.

Yes, we would be happy to sign a non-disclosure agreement. We can also supply one upon your request.

Although GMR’s transcripts are accepted in most courts, you will need to check with your specific court to see if our transcripts will be accepted. You must notify us of any special requirements before you submit your order.

Yes, we offer discounts for orders with a combined total of 12 hours or more of English audio.

Yes, we do! Feel free to call our office to receive a quote. Toll-Free: 1-800-731-7412.

We handle all kinds of transcription work -- Interviews, dictations, business meetings, conference calls, focus groups, press briefings, lectures, legal deposition and other legal transcription needs, radio shows, video shows, panel discussions, sermons, seminars, etc. We do transcription work for professors, teachers, students, insurance professionals, financial professionals, doctors, psychiatrists, preachers, market researchers, corporate meetings, lawyers, and more.

We can work with virtually any type of audio or file type. From digital files to cassette tapes, we accept it all. These are the digital files we accept at no additional fee: mp3, aif, asx, au, aac, ape, asf, dct, dss, dvf, divx, flac, mp3, msv, mp2, mpga, mpg, ogg, ra, ram, rm, sri, vox, wma, WAV, mp4, mov, wmv, mov, 3gp, flv, mkv, m4a, AVI, We will accept other digital file types and cassette tapes, but a surcharge will apply.

We are constantly asked by our clients how we can charge up to 80% less than our competition for transcription services and still be in business. Below is the simple explanation:

First of all, we run a tight ship. We choose our promotions carefully and insure every advertising dollar pays for itself; we streamline our systems and billing processes; we also do not waste money on unnecessary things like fancy offices in ritzy buildings, expensive furniture, etc.

Secondly, we are straight-shooters. There are no tricks in what we do, just good, old-fashioned, reliable business principles. Quite often we are asked if we bait our customers with low-rates advertisement and then try to sell higher packages. Anyone who expects us to do that will be disappointed. Our prices are listed right on the website. There are no surprises.

Thirdly, we are looking for a long-term relationship and referrals from satisfied clients like you will be, so we do not need to gouge you like our competitors because they consider you a "one-time" client and intend to extort as much as they can get from you.

The end result is that we are a small but profitable company with a large number of satisfied clients, expects to be in business for many years to come. All of this, of course, is due to value-conscious customers like you. Please click on the below link to view our customer testimonials.

http://www.gmrtranscription.com/Testimonials.aspx

You will FTP your audio files through our secured website.

Send it directly to us at:

GMR Transcription Services

2552 Walnut Ave. Suite 100,Tustin, California - 92780

Phone:714-202-9653 | 714-202-9653

Visit the home page of GMR Transcription and click on either "Register Now" or "Signup Now". There will be a one-time $1 setup fee. Once you are registered, you will be guided through the process for sending files.

We do not ask for any payment up front. You will get a notification email when your transcripts are complete and ready for you to download. At that time, you can log into your account, pay for your transcripts with a credit card (Visa, Mastercard, and American Express accepted) and once payment is made, your transcripts will be emailed to you immediately. We ask that you pay for your transcripts within 3-5 days of them being completed.

We have a large pool of transcribers and another very large pool waiting to join our panel of transcribers. We can handle projects of any size. However, we may need some time to organize for transcription work of over 10 hours that requires a very short turnaround time.

We convert all audio tapes in digital form, and will send your original tape back. We advise that you make a copy of your master tapes just in case your tape gets lost or damaged in shipping. Also, please make certain to send, along with the media, a self-addressed, stamped envelope or package in order to return the media.

Most of our Spanish translators are located in US. We do use some translators located in South American countries like Argentina, Colombia, Mexico etc.We specially use them if translation requires dialects of these countries.

Unlike other companies, GMRT publishes the fee for all of our services. Please click here to see the fee rates.

Unless asked upfront, we use the "American" dialect of Spanish. It is the language that you hear on TV or print. We do have Spanish translators in other countries and do accommodate specific requests for translation to be used in another Spanish speaking country.

Free tools are good for getting the gist of the content translated. It will never be of broadcast, publish or print quality.

Yes, GMRT provides translation services in almost all languages

Factors such as the recording duration, recording quality, turnaround time, number of people in the recording, and extra services needed are taken into account to calculate a price.

A team of U.S-based, skilled professionals works at GMR Transcription. If we are given information about the background or topic of your audio file we will do our best to connect your order to a transcriptionist who specialized in that area.

Prior to working for us, GMR transcriptionists sign a legally binding confidentiality agreement. If you have your own confidentiality agreement for us to review and sign, please send it to info@gmrtranscription.com.

We clearly list rates for clear and difficult audio on our website. No additional fees will be incurred, unless you require time stamps, verbatim or grammar correction. These services are available for an extra $0.50 per minute.

Certification is not compulsory; however, we make sure every transcriptionist at GMR is familiar with basic terms and phrases, has a good typing speed, and excellent command over the language. Proper formatting rules are applied and to ensure your privacy, nothing is kept on file.

Anyone who requires assistance with translation, transcription, court reporting, interpretation, proofreading and editing can benefit from GMR transcription services.

Yes, but this, as well as audios with thick accents, may be deemed "difficult." Due to difficulty, this type of audio may cost more to transcribe.

We accept text-to-text, audio-to-text and video-to-text files. Files can be uploaded and transcripts downloaded 365 days a year.

So long as special instructions (if any) and the audio duration are included, you can upload as many files as you wish. Work will then begin immediately. If errors occur, files can be deleted.

We are always looking for well-qualified typists for general transcription. We DO NOT hire for medical or legal transcription.

The pay rates are based on the turnaround time, the number of speakers, and quality of audio. How much work you take will determine how much you make.

We ask that our typists accept at least 4 hours worth of audio each month. We do have a lot of work to offer, so if you are willing to take the work, we have a lot to give out. We let you know what work is available and the details (pay rate, due date, etc.) and you let us know if you would like to take it.

We do not require any experience, but because we guarantee our clients 99% accuracy, we have a very strict grading policy. We find that most people passing our tests have years of experience or have been certified in general transcription.

Please go to www.gmrtranscription.com and click on the Careers tab on the home page just below the services section. There, you will be able to submit your resume. Once you submit your resume, you will be emailed the test and instructions on how to take and submit it.

The test is automatically sent after you submit your resume, so we cannot email it to you again. First, make sure you selected "Yes" to "Are you willing to take a short test?" when you uploaded your resume. Second, check your Spam or Junk folder in your email. The system only accepts one email address per applicant, so you can try again with another email address. The typists that we hire must have reliable email accounts, so if you are not receiving our emails, you will not be able to work with us.

The audio files are in a zipped file format. You can download a free program called PeaZip in order to open the files. You can find this program by Google searching for "PeaZip".

The email that is automatically sent to you ALWAYS has an attached zipped folder with all the instructions and templates that you will need. Save the folder to your computer, and open the files to view them. We will automatically fail anyone who does not submit the test transcript in our standard format. All formatting questions can be answered in the Style Guide, template, and letter with directions that is in the attached packet.

Go back to the Careers section of the website, or go to this link: uploadTestTFile You will need your email address and "Voice File Id" that was given to you in the email that has all the testing materials. Once you log in,you will be able to upload you test transcript. Make sure that it is in ".doc" format.

If we would like to hire you, you will be contacted within 2 weeks. If you do not hear from us, that mean we would NOT like to offer you a contract.

Yes, all new typists must complete 2 hours worth of audio before receiving paid work. During this probation period, we will be carefully proofreading your work to ensure that your transcripts are up to our standards.