Best Practices to Ensure Transcription Confidentiality


Best Practices to Ensure Transcription Confidentiality
Beth Worthy

Beth Worthy

9/14/2015

Every transcription company has an obligation to maintain confidentiality for all parties involved. For example, when working with the health care industry, in particular, medical records by law cannot be made public. Any company using transcription services has a reasonable expectation that their information will not get in the wrong hands. Here are some best practices that transcription companies follow, when it comes to confidentiality.

Industry EthicsProfessionals in the transcription industry are trained to understand the ethics of the business. Credible firms make sure they hire trained professionals and not just anyone who responds to a classified ad. The better firms also require employees to sign a confidentiality agreement that they will not share files and documents inappropriately. Additionally, each transcriptionist needs to be monitored by a supervisor to make sure they do not leak information to outsiders.

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Keeping Data FragmentedData fragmentation is another key in which transcription companies assure clients that their data will not be compromised. The way it works is no one employee has complete access to any given file at one time. They may have to transcribe it in sections, or separate parts of the file may be issued to different transcriptionists.

Data ProtectionThe Data Protection Act has led to transcription services adopting strict policies for protecting sensitive information at all times. With SSL encryption software, it's possible to protect data on a website. The 256-bit SSL encryption standard allows communication between servers and browsers without the data being exposed to hackers.

Examples of Confidential Information

  • Anything relating to medical records
  • Proprietary business secrets
  • Information involving an ongoing criminal investigation
  • Responses in a deposition
  • Media interviews not yet available to the public
  • Financial information

Most of the transcriptionists understand that they are not allowed to share the work they do for clients with anyone in the public. Firms that want to build strong reputations with clients will not allow confidentiality to be compromised. Transcription services use solid safeguards to prevent breaches that they can clearly explain to clients. Employees understand that unauthorized disclosure of client documents is a serious offense that can result in termination.

Learn More: How to Choose the Best Transcription Service for Your Business

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Beth Worthy

Beth Worthy

Beth Worthy is the Director of Operations for GMR Transcription Services, Inc an Orange County, California based company that has been providing accurate and affordable transcription services since 2004. She has enjoyed success at GMR for almost ten years now and has helped the company grow. Within two years of Beth managing GMR Transcription, it had doubled in sales and was named one of the OC Business Journal’s fastest-growing private companies. Outside of work, she likes spending time with her husband and two kids.