Why Providing Good Client Service in the Translation Industry Is Essential


Why Providing Good Client Service in the Translation Industry Is Essential
Beth Worthy

Beth Worthy

10/13/2020

Like any other industry, competition is quite fierce in the translation industry.  So it is crucial to keep your clients happy and satisfied. A happy client is the one who will always think of you when they have a large project. A satisfied translation customer will recommend you to other companies.

Client satisfaction should be the primary goal of any company or industry. Build a strong relationship with your customers and keep them coming back to you over and over again. Good customer service is the backbone of any successful company, and the translation services industry is no different.

Ways to Excel in the Customer Service Sector for the Translation Industry:

1. Technical expertise

A first impression is the last impression. Project managers are the face of the company. They need to have the expertise to handle clients and understand their requirements well. The project manager should be familiar with procedures before designating the right translator for the project at hand. 

A client should be satisfied with the manager and his method of handling the given project. Incompetency or lack of expertise in the team or project managers, especially on urgent projects, can be stressful for a client. Project managers must be acutely aware of the clients’ needs to provide the necessary resources to fulfill them.

2.Get organized

In a hectic work environment, similar to professional translation services, it is important to make notes of each and everything and be accountable for it. To have satisfied customer relations, it is critical not to forget even the smallest of details. Keeping everything noted down will only make your work organized and life easier. Better organization skills equip a team to manage multiple projects easily.

3. Two-way communication

One of the most important aspects of maintaining good customer service is by keeping the communication flowing. Your client will be happy to receive regular updates and follow-ups on the progress of the project. This will ensure that you are serious about your work and committed to delivering the best.

4. Good manners

Maintaining good customer service can be a challenge. No matter how hectic your schedule is, you have to maintain your politeness and speak to your clients with the utmost respect. Being polite and calm with your clients will help you go a long way.

5. Ask questions

Make sure you ask your clients all the relevant questions. This will only prove that you have a keen interest in the project and show your thorough professionalism. Don’t be shy to ask questions. It will show that you are engaged and committed to their success.

6. Meet the deadline

In language translation services, meeting deadlines is very crucial. You can make customers happy by delivering projects on time. The best way to maintain a long-term relationship with your customer is through meeting the set deadlines.

7. Attention to details

Show that you care for your client by paying attention to even minor things like fonts, spacing, layout, etc. Polish the translated document so that there is no room for errors, another way to satisfy your customer.

8. Feedback

Asking for feedback from clients is the best way to show that their opinions matter. Feedback will ensure that you don’t repeat the same mistake, not giving your client any reason to find faults in your submitted project. Learning from feedback also shows your willingness to do better and your humble nature.

9. The Ability to Stay Calm

To ensure good client services, translation, and interpreting professionals should stay calm even in tense situations. Dealing with people and multiple tasks all day long is always hectic. This may be aggravated by the client being stressed out due to delays or billing issues. Project managers need to stay calm and discuss any impending issues with the client and their possible solutions. You need to empathize with the client and acknowledge their stressful work environments.

To be successful in the translation industry, you have to keep your clients happy and satisfied by showing them that you care. Give your clients error-free translated documents on time and provide excellent customer service. 
You can always rely on a professional translation service company like GMR Transcription for high-quality translations at affordable rates with quick turnaround time. Through transparency, dedication, commitment, and integrity, we keep our clients satisfied and maintain strong relationships for the years to come.

Also Read: Easy2Transcribe: The Perfect App for Your Transcription Needs

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Beth Worthy

Beth Worthy

Beth Worthy is the Cofounder & President of GMR Transcription Services, Inc., a California-based company that has been providing accurate and fast transcription services since 2004. She has enjoyed nearly ten years of success at GMR, playing a pivotal role in the company's growth. Under Beth's leadership, GMR Transcription doubled its sales within two years, earning recognition as one of the OC Business Journal's fastest-growing private companies. Outside of work, she enjoys spending time with her husband and two kids.