Transcription Services for Insurance Adjusters and Companies


Transcription Services for Insurance Adjusters and Companies
Beth Worthy

Beth Worthy

12/6/2022

Recorded meetings and conversations with clients, claimants, eyewitnesses, and experts are extremely valuable and useful for insurers and adjusters. These audio or video recordings often have numerous uses for various insurance processes, from underwriting to claims processing. If you’re an insurer or adjuster, you’ve probably experienced the pain of tracking tiny but critical pieces of information from tons of verbal testimony or recorded statements.

Setting up an in-house team to transcribe audio or video conversations may streamline the referencing part, but it’s often time consuming and too overwhelming. It doesn’t have to be this way for your firm. Why not engage transcription services for insurance adjusters and companies to efficiently convert your recorded interviews into high-quality text? 

Here’s a look at the benefits and common reasons why insurance firms hire professional transcription providers.

Why Leverage Insurance Transcription Services?

Insurers keep and track loads of audio or video recordings daily. By converting these verbal records into text documents, professional transcription services can help simplify life at the office for your claims staff. It’ll also make it easier to reference your transcribed discussions or interviews for insurance processes such as adjusting, legal scrutiny, or underwriting.  

Outsourcing insurance transcription can help streamline your overall operations and allow claims staff to focus on their core responsibilities every day. With the assistance of professional transcribers, your team can cost-effectively convert various verbal files into high-quality documents, including:

  • Recorded face-to-face or phone interviews with parties such as policyholders and eyewitnesses as part of a claims process
  • Interviews with expert witnesses such as doctors, lawyers, or accident reconstruction specialists
  • Legal depositions in case of a contested claims process
  • First-hand adjuster’s statements, field notes, or summary reports pertaining to property damage claims or insurance fraud investigations 
  • Interviews and meetings with insurance experts involved in a claims process

How to Make the Most of Insurance Transcription Services

Most insurers are busy organizations, and transcribing massive audio or video files isn’t the best use of their time. That’s why many of them are increasingly utilizing transcription services for insurance adjusters and companies.

Ways to streamline your insurance workflows with outsourced transcriptions include:

1. Generating Accurate Transcripts

Transcript accuracy is important to insurers. Keep in mind that some of your interviewees may not be native English speakers, so there may be clarity issues in their recorded speech. Your claims team will appreciate accurate transcripts that serve their intended purpose as referencing alternatives to video or audio.   

2. Detecting Fraudulent Claims

Insurance fraud remains a constant threat for most carriers. According to an FBI report, it costs the industry (excluding health insurance) more than $40 billion annually. With interview transcriptions, you can take your time analyzing verbatim claimants’ statements for discrepancies that may be consistent with fraud.

3. Fast-Tracking the Claims Workflow 

Simplifying the claims process serves everybody’s best interests, including your company, adjusters, and claimants. Not only are digital transcripts easier to collaborate on, but it’s also quick and easy to search for specific claims details or keywords.

4. Translating Testimony or Conversations

You may not find it financially viable to hire a multilingual claims team for a few witnesses or claimants that don’t speak English. Instead, you can record their interviews or testimony in their native language. Then, use interview transcription services to translate and transcribe their audio or video statements into English.

5. Preparing Valid Legal Documents

Audio or video evidence may not be admissible in certain legal settings, such as an Arbitration Forum. Transcribing any such recordings into a valid legal format can enhance your lawyers’ preparedness and focus in case of a claims dispute.   

Tips to Select High-Quality Insurance Transcription Services

There are many transcription service providers out there. You can identify the most reliable and efficient of them based on certain factors like:

  • Human transcribers: AI transcription is quicker, but has an average error rate of 12-14%. If you’re looking for transcription accuracy of up to 99%, choose a company with human transcribers that are native English speakers. 
  • Data security: Data compliance is mandatory for insurers given the sensitivity of some of the client information they handle, such as health details. Reliable insurance transcription services use encryption technologies to secure clients’ data and guarantee privacy and confidentiality.
  • Customization: How soon do you want your transcript ready? Do you want a clean or verbatim transcription with “uhs” and “ums”? Other customization options to consider include proofreading and editing. 

Securely Transcribe Your Interviews (Recordings) 

At GMR Transcription, we pride ourselves on delivering high-quality transcripts with fast turnaround and security/confidentiality guarantees for all your files. You have come to the right place if you’re looking for 99% accurate insurance transcription services with live customer support for all your queries. Our US-based human transcribers are here to transcribe your audio interviews or testimony and help optimize the insurance claims process.

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Beth Worthy

Beth Worthy

Beth Worthy is the President of GMR Transcription Services, Inc an Orange County, California based company that has been providing accurate and affordable transcription services since 2004. She has enjoyed success at GMR for almost ten years now and has helped the company grow. Within two years of Beth managing GMR Transcription, it had doubled in sales and was named one of the OC Business Journal’s fastest-growing private companies. Outside of work, she likes spending time with her husband and two kids.