How to Choose the Best Transcription Service


How to Choose the Best Transcription Service
Beth Worthy

Beth Worthy

5/8/2019

If you are on the lookout for the best online transcription services provider, you need to keep a few important things in mind. The company that you choose should complete your work in a timely manner, with guaranteed accuracy, and at an affordable cost. To find a transcription service that aligns perfectly with your needs, ask yourself these seven questions.

1. What is the typical turnaround time for my transcript?

Understanding the transcription process may help you to better understand the challenges involved in creating a transcript in a timely manner. Depending upon their internal criteria, turnaround time varies greatly amongst different transcription providers, ranging from just a couple of hours to several weeks.

Our turnaround times are generally based on client preference and their project size.

2. Are there any hidden charges?

For transcription work, a company’s advertised price can vary from the actual price, usually due to extra fees.

At GMR, we value transparency and close collaboration with our clients. 

Our low-cost options have enabled students and academia to use transcription services that were previously only available to businesses and high-income individuals. To estimate transcription and translation projects, we have a calculator on our website that quickly generates your price per audio minute. Check here to see what it will cost to transcribe your audio files.

3. Will my files be secure?

With the Internet playing such a significant role in the day to day business functions, security has never been so important. Therefore, it's important to take maximum precautions to ensure your documents' security. Be sure to ask your transcription company how they intend to protect your files.

Confidentiality and client privacy is extremely important to GMR Transcription. We understand that data and information stored electronically must be secured at all times. We have several policies to ensure data security in every step of the transcription process. To upload and/or access any voice/text file through the GMR Transcription online platform, clients are required to register on the website by creating a unique account, both username and password protected. Customer information is never shared with a third party or used for any other purpose. Each user’s secure individual account allows access to only their uploaded files and completed transcripts to ensure complete confidentiality and security at all times. To learn more, please check our privacy policy page.

4. Will I get personalized customer service?

It is important for customers to know that they are being treated well and are receiving the best possible service. A personalized customer service experience by agents who understand and attend their customers' needs is ideal.

We pride ourselves on being a professional and friendly transcription service provider. We intend to meet our customer's expectations, addressing their concerns and provide real value for the money they spend. Whenever there are questions, concerns or issues, we invite our customers to contact our office directly – no request is too big or small.

5. What level of accuracy do I need?

It's widely known that the accuracy level of automated transcription isn't great. Also, the quality of the transcript decreases when there's background noise, multiple speakers, or accents in the audio. Therefore, for the most accurate transcripts, it's very important to look for a service provider that provides human-based transcription services. Take note that many low-cost transcription companies use transcription software, which when compared to human-based transcription, results in lower quality work.

GMR Transcription wants you to be satisfied with your transcripts. That's why we the company guarantees 99% accuracy for good quality audios that their transcribers don't deem as difficult.  In the rare case that a transcript is less than 99% accurate for good quality audio, our transcriptionists will redo it at no extra charge. All transcripts are subjected to two levels of proofreading. The typists at GMR Transcription are U.S. based and are familiar with accents. They are able to meet strict guidelines for accuracy and turnaround times of transcripts.

6. What about scalability for larger assignments?

This is especially important if you frequently have larger projects. You need to make sure that the transcription company you choose is able to handle differently sized assignments. It is recommended that the transcription company have an in-house project management team to address your needs directly.

We have a large pool of transcriptionists that can handle projects of any size. However, please be advised that we may need extra time to organize for transcription work of over 10 hours that requires a very short turnaround time.

7. Where are the transcriptionists located?

Most transcription companies have moved towards automated technology in order to gain a competitive cost advantage and maximize profits. However, this has come at the expense of accuracy. Outsourcing of transcription work to overseas countries has also become a common trend in the transcription industry.

GMR Transcriptionists are based in US and Canada. We only hire native English-speaking transcriptionists from the US and Canada. They have a much better understanding of the nuances of English, including local content and context. This ensures that we are always able to meet our transcription quality benchmarks.

Conclusion

Selecting a good transcription service is important in creating a long-term, positive impact on your business. GMR Transcription assures its clients of quality transcription delivered within the deadline.

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Beth Worthy

Beth Worthy

Beth Worthy is the Director of Operations for GMR Transcription Services, Inc an Orange County, California based company that has been providing accurate and affordable transcription services since 2004. She has enjoyed success at GMR for almost ten years now and has helped the company grow. Within two years of Beth managing GMR Transcription, it had doubled in sales and was named one of the OC Business Journal’s fastest-growing private companies. Outside of work, she likes spending time with her husband and two kids.