Audio and video focus group interviews provide in-depth data that cannot be conveyed in words. When listening to the interviews, you can identify sarcasm, hesitations, and nuances that can change the meaning of what participants said. However, most researchers still prefer to have focus group conversations transcribed.
Transcription offers multiple benefits to the research market industry, including:
On the other hand, if the interviews have been transcribed, you can easily find the information you need by searching specific keywords in the text. If you are working on a PC, you can press CTRL-F, type the word that you are looking for in the transcription text, and then press Enter. In seconds, you will get the information you need for inclusion in your report.
When the focus group discussions are pre-transcribed, you can cut and paste the verbatim comments you need for your report. This will save you time that you would have spent listening and pausing multiple times to get the information you need.
Clients that are not present during the focus group interviews may miss important objectives of the study. The transcribed word-for-word content will put the clients at ease since everything discussed in the focus groups will be captured.
There are various types of transcription services that you can choose for your focus group research interview. For example, you can hire a transcription company to carry out “Intelligent Verbatim”. This is a middle-service transcription where the transcribers will determine which details and pauses in the interviews are necessary. With intelligent verbatim, the exact wording of the dialogue is recorded.
Another transcription option is “verbatim”. This service is recommended when you need to capture the nuances of the conversations. With verbatim transcription, every word and pause in the conversation is recorded in the report. For example, a report may have an entry such as [pause 7 sec] to indicate a pause of 7 seconds during the conversation. Verbatim transcription is expensive but offers illuminating details, especially for discourse analysis.