How Transcription Services can Empower Insurance Agents

How Transcription Services can Empower Insurance Agents
Beth Worthy

Beth Worthy


Insurance companies are driven by agents whose productivity can be accelerated with transcription services. Insurance agents, brokers and adjusters can all benefit from services that take care of tedious work for them. Time consuming tasks involving insurance claims can be outsourced to specialists who know how to deliver professional results.

Saving Time on Claims Processing

Handling insurance claims related to accidents, crime, fire or weather is developed in multiple stages. At each stage accuracy can be compromised due to human error. Sometimes when you try to rush through a project it can create a trail of errors that leads to taking extra time to clean up. By outsourcing to a professional transcription service that understands the importance of accuracy, time efficiency and cost, you have a better chance at increasing the speed at processing claims.

Claims take time to process because different parties, such as claimants and witnesses, must provide multiple facts about losses. Sometimes even the most professional well-trained adjusters can make mistakes by trying to rush through transcribing a claims interview. Challenges that insurance brokers, agents and adjusters face to achieve growth include economic outlook, competition, market pressures and access to resources. Transcribers are often the key to overcoming these challenges.

Some of the main reasons why insurance companies outsource to transcription services are to meet deadlines and increase volume of processed claims in a shorter time. This strategy can save time, allowing your employees to work on customer relations and nurturing new relationships. Quality transcription services can provide quick turnaround time and reliable performance that raises confidence in getting claims processed properly.

Another advantage to outsourcing transcription services is that the firm likely has invested in professional quality equipment. They also are experienced at meeting short deadlines. It's best to research the firm before hiring them to make sure they provide fast, accurate service.

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Improving the Insurance Transcription Process

Processing insurance claims involves four main steps:

  1. Meeting
  2. Recording
  3. Transmitting media
  4. Payment

The insurance agent or adjuster interviews and records the claimant, then sends the recording to a transcriber, commonly through email or some other electronic communication channel. The transcriber works quickly to meet the deadline, which is often the same or next day.

It's common for transcription services to provide 24/7 service. Due to the huge demand for transcriptions across several industries, the most competitive transcription services work diligently to win loyalty and long-term business. They understand that their own reputations depend on accuracy, since it makes no sense to stay with a transcription service that has to keep redoing work to correct mistakes.

One of the reasons why transcribing a recording can be challenging is that you can't always hear what someone is saying. Sometimes people don't speak clearly enough and recording equipment limitations can affect audio quality. Professional transcribers often have access to tools that help them interpret words that are difficult to understand. Software also plays a key role in transcription involving language translation.

The insurance transcription process is improved when you let transcription experts do the busy work for you. The result will be that insurance representatives will be empowered to process more claims in less time.


Running a successful insurance company requires more than just processing as many claims as possible. It requires communicating with policy holders, which is the key to establishing long-term relationships. Transcription is another crucial component, but can be outsourced to increase productivity. Developing a long-term relationship with a seasoned transcriber can help streamline your insurance business.

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Beth Worthy

Beth Worthy

Beth Worthy is the Cofounder & President of GMR Transcription Services, Inc., a California-based company that has been providing accurate and fast transcription services since 2004. She has enjoyed nearly ten years of success at GMR, playing a pivotal role in the company's growth. Under Beth's leadership, GMR Transcription doubled its sales within two years, earning recognition as one of the OC Business Journal's fastest-growing private companies. Outside of work, she enjoys spending time with her husband and two kids.